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Refund Policy

Our primary goal is to make all of our customers 100% satisfied.

We have absolute confidence in our products. That's why we have our 30 Day Money Back Guarantee.

If you are not happy with your purchase within 30 days of receiving the product you may return us the product for a full refund of product costs.

 

Refunds

To be eligible for a refund:

  • You must email us at support@caliotech.com within 30 days of receiving the product.
  • We require an email receipt or other proof of purchase.
  • Your product must be in the same condition that you received it. It must also be in the original packaging.
  • You're required to ship us the product back.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

It may take some time before your refund is officially posted.

If you’ve not received your refund within 2 weeks, please contact us at support@caliotech.com

 

Defective Products

In the unlikely event that you receive a defective item, we'll be glad to send you a replacement.

To be eligible for a replacement:

  • You must email us at support@caliotech.com within 30 days of receiving the product.
  • We require an email receipt or other proof of purchase.
  • You’re required to send us a video showing the defect.

In rare cases, we may ask you to send us the product to inspect it.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Additional non-returnable items:
- Gift cards

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@caliotech.com.

We only exchange the size if we send you the wrong size. if the customer order a wrong size we do NOT exchange it. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

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